Privacy Policy

Renaissance Clinic Bali (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information responsibly. We comply with the Indonesian Personal Data Protection (PDP) Law, along with all applicable health-sector and electronic information regulations.

This Privacy Policy explains:

• What personal and sensitive information we collect

• How we collect, use, store, and disclose your information

• How we keep your information secure

• Your rights regarding your personal data

• How to contact us about privacy concerns

We may update this Privacy Policy from time to time. The most current version will always be available at renaissanceclinicbali.com.

We may collect personal information directly from you, your treating practitioner, or through our website, booking platforms, and digital forms.

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The information we collect may include:

Identification & Contact Details

• Name

• Address

• Phone number

• Email

• Date of birth

• Emergency contacts

Health & Medical Information

(considered “specific personal data” under Indonesian law)

• Medical history

• Treatment history

• Allergies, medications, and health conditions

• Photos and videos for treatment planning

• Consent forms and consultation notes

• Surgical and hair transplant documentation

• Aftercare and complication information

We collect health-related information only with your consent or when required for your safety, care, or legal obligations.

Payment & Transaction Information

• Payment confirmations

• Digital payment details (via secure third-party processors)

We do not store full credit card information.

Online & Technical Information

• Website enquiries and booking submissions

• IP address, device information, cookies

• Usage analytics to improve our website

Marketing Preferences

• Subscription status

• Loyalty program participation

• Communication preferences

Employment Applications

Only if you apply for a job with us.

We may collect personal information directly from you, your treating practitioner, or through our website, booking platforms, and digital forms.

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The information we collect may include:

Identification & Contact Details

• Name

• Address

• Phone number

• Email

• Date of birth

• Emergency contacts

Health & Medical Information

(considered “specific personal data” under Indonesian law)

• Medical history

• Treatment history

• Allergies, medications, and health conditions

• Photos and videos for treatment planning

• Consent forms and consultation notes

• Surgical and hair transplant documentation

• Aftercare and complication information

We collect health-related information only with your consent or when required for your safety, care, or legal obligations.

Payment & Transaction Information

• Payment confirmations

• Digital payment details (via secure third-party processors)

We do not store full credit card information.

Online & Technical Information

• Website enquiries and booking submissions

• IP address, device information, cookies

• Usage analytics to improve our website

Marketing Preferences

• Subscription status

• Loyalty program participation

• Communication preferences

Employment Applications

Only if you apply for a job with us.

We collect information when you:

• Make an appointment or register as a patient

• Attend consultations, procedures, or follow-up appointments

• Complete consent or medical history forms

• Contact us via phone, WhatsApp, email, or our website

• Subscribe to newsletters or promotions

• Interact with us on social media or submit reviews

• Make payments or purchases online

• Apply for employment

We may also receive information from:

• Treating practitioners

• Laboratories or diagnostic services

• Other health professionals involved in your care

• Payment providers or digital platforms

We collect and use your personal information to:

• Provide safe and effective hair transplant and aesthetic medical treatments

• Maintain accurate medical and treatment records

• Plan treatments, assess suitability, and manage aftercare

• Process bookings, payments, and confirmations

• Communicate about appointments, results, or follow-up care

• Provide customer service and support

• Comply with legal and regulatory requirements in Indonesia

• Improve our services, website performance, and patient experience

• Send marketing communications (only if you have not opted out)

• Respond to incidents, emergencies, or complaints

If you do not provide certain information, we may be unable to deliver the treatment or service you request safely.

We will never sell your personal information.

We may disclose personal information to:

• Our medical team and practitioners involved in your care

• Laboratories, pharmacies, or health service providers

• Payment gateways and processing systems

• IT and software providers who support our systems

• Third-party service providers (e.g., cloud storage, website services, marketing agencies)

• Government or regulatory authorities, if required by law

• Emergency services if needed for your safety

Any third parties who access your data must handle it in accordance with Indonesian data protection laws and our confidentiality requirements.

​​As part of providing safe and effective hair transplant and aesthetic treatments, we may take clinical photos or videos before, during, or after your procedure. These images form an important part of your medical record and help us assess treatment plans, track progress, and ensure appropriate follow-up care.

How We Handle Images of You

• All photos and videos are treated as sensitive personal data under Indonesian law.

• These images are stored securely and accessed only by authorised medical staff.

• They are used solely for your treatment, unless you give additional consent.

Your Consent is Always Required

You will be asked to complete a separate written consent form at your appointment regarding the use of any photos or videos.
This consent is voluntary, can be customised, and may be withdrawn at any time.

We Never Use Your Images Publicly Without Consent

We will never:

• Post your photos or videos on social media

• Use them in marketing, advertising, or promotional materials

• Share them on our website

• Provide them to influencers, partners, or third parties

• Use them for before-and-after galleries

unless you have given explicit, written, fully informed consent on the designated consent form.

Medical Education or Training

We will never use your images for medical education, practitioner training, case studies, or internal teaching unless you consent to this in writing.
You may choose:

• Not to allow educational use at all

• To allow educational use only if your identity is fully concealed

• To approve only specific images

All options will be clearly presented on the consent form.

Your Rights

You may:

• Ask what images we hold

• Request copies of them

• Withdraw consent for any future use

• Request deletion of non-medically-required images (where permitted by law)

Your choice regarding photos will never affect the quality of your treatment.

Some of our digital services, cloud storage, or software providers may store data in other countries.
Where cross-border transfers occur, we take reasonable steps to ensure:

• The receiving party protects your data

• Transfers follow Indonesian PDP Law requirements

• Only necessary information is shared

We take reasonable precautions to protect personal and health information from:

• Loss

• Misuse

• Unauthorised access

• Alteration

• Disclosure

Security measures include:

• Encrypted data transmission

• Secure servers and cloud systems

• Restricted access to medical files

• Password protections and cybersecurity tools

• Staff confidentiality agreements

• Physical security within the clinic

However, no internet transmission is 100% secure. Once stored, we enforce strict safeguards.

We retain your personal and medical records as required by:

• Indonesian health regulations

• Professional and clinical obligations

• Insurance and legal requirements

When information is no longer required and can legally be removed, it will be securely destroyed or anonymised.

Under Indonesian PDP law, you have the right to:

• Access the personal data we hold about you

• Request corrections or updates

• Request deletion of certain information (where legally allowed)

• Withdraw consent for certain uses

• Object to certain data processing

• Request information about how your data is processed

To submit a request, please contact us via our website or clinic.
We may need to verify your identity before processing your request.

We may use your contact information to send:

• Clinic updates

• Newsletters

• Promotions and special offers

• New service announcements

You can opt out at any time by:

• Clicking “unsubscribe” in any marketing email

• Contacting us directly

We do not use sensitive medical information for marketing without explicit consent.

Our website uses cookies to:

• Improve your browsing experience

• Enable login and booking functions

• Analyse website performance and usage patterns

You may disable cookies in your browser settings, though some features may not work correctly.

Our website may contain links to external sites. We are not responsible for their privacy practices and recommend reviewing their policies.

If you have concerns about how we have handled your personal information, please contact us first. We will:

• Investigate your complaint

• Respond promptly

• Take corrective action where required

If you believe your issue has not been resolved, you may submit a complaint to the relevant Indonesian data protection authority once fully operational under the PDP Law.

If you have questions, requests, or concerns about this Privacy Policy, please contact us through:

Website: renaissanceclinicbali.com

Clinic: Renaissance Hair Transplant and Aesthetic Clinic Bali

Jl. Uluwatu II No.32, Jimbaran, Kec. Kuta Sel., Kabupaten Badung, Bali 80361, Indonesia

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bali@1300loveit.com.au

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+62 877-8096-2454